Make room service as easy as ordering on Uber Eats
Guests browse, customise, and order in seconds. No calls, no waiting, no hunting for menus.
- More orders
- Faster turnaround
- Fewer mistakes
Turn Every
Guest Interaction
Into Revenue
All your hotel services at your guests' fingertips. Effortless to order, book and ask, and easy for your staff to deliver every time.
Integrates with
Oracle Opera Cloud and more
Trusted by leading hotels across Africa
Where guest spend slips away
Most hotels still rely on outdated ways for guests to discover and book services. The result: a frustrating guest experience, more friction for staff, and revenue left on the table, every single stay.
Services stay hidden
Guests miss your spa, dining, activities and upgrades because they are buried in emails, folders, or old flyers.
Guests face friction
Ordering, booking or asking for help often means calling reception, waiting, or searching for the right number.
Staff lose track
Requests get buried in WhatsApp groups and handovers, with no clear owner, status or accountability.
Real Results That Impact Your Bottom Line
Hotels using guest engagement platforms see improvements in revenue, operational efficiency, and guest satisfaction.
+15%
Revenue Uplift
In room service and premium services from better visibility and easier booking
60%
Fewer Front Desk Calls
Staff spend less time routing calls, more time on guest service
30%
Faster Request Response
No more lost requests in WhatsApp threads
24/7
Guest Self-Service
Guests find info and book services anytime, anywhere
Unlock your hotel's full revenue potential
Make your best services easier to discover and easier to book
Put your spa, activities, and other key services right in front of guests. Make booking effortless with one tap so nothing is missed.
- More bookings
- Less friction
- Better experience
Better service, the moment guests need it
Guests request towels, housekeeping, maintenance or anything else straight from their phone, and it lands with your team instantly. No calls, no front-desk queue.
- One tap away
- No phone calls
- Instant for staff
Speak every guest's language
Guests use the app, chat and make requests in their own language. Your team reads and replies in theirs. Translated live, in both directions.
What your guest sees Español
¿Podríamos pedir dos toallas más, por favor? 🙏
¡Por supuesto! Se las llevamos en 10 minutos 😊
translated live
What your team sees English
Could we get two extra towels, please? 🙏
Of course! We'll bring them up in 10 minutes 😊
Remove the language barrier and everything changes: guests feel at home, discover more of what you offer, and your team serves every guest without the guesswork.
Powerful operations
dashboard for your team
Replace endless chat threads with a centralised platform to manage guest requests and internal tasks, from housekeeping to front desk to maintenance.
on your mobile, too!
Stop dropping the ball
Every guest request tracked and assigned automatically. No more missed tasks or things falling through the cracks.
Save hours of coordination time
Less staff time spent receiving requests, forwarding messages, and chasing updates across WhatsApp groups.
Clear team accountability
Know exactly who's responsible for what and when it needs to be done. Eliminate finger-pointing.
Make smarter decisions
See which services guests actually want and where your team is spending time to optimise operations.
Meal Pass
Their phone is the breakfast list
One meal pass, carried by the guest, honoured at every restaurant and every property in your group. No printed lists, no crossed-off rooms.
Straight into their digital wallet
The pass opens from the link guests already have. No app store, no download, no account to create. One tap saves it to Apple or Google Wallet, and at the restaurant they simply raise their phone.
One pass. Every meal. The entire stay.
Guests who prefer paper get the same pass printed at check-in.
Grand Hotel Breakfast
Meal Pass
Room 412 · 4 of 4 today
PASS 7K2M 4QX9
The booking sets the allowance
Meal packages flow straight from your PMS, so every stay starts with the right daily allowance for adults and children.
Scan, or simply search the room
Your host scans the pass or searches the room number, confirms how many are eating, and the balance updates everywhere in seconds.
One pass across your group
Guests can stay at one property and eat at another. Every outlet and sister property reads the same balance at the same moment.
And at month-end there is finally a record: meals included, meals served and where they were consumed, without a single piece of paper.
Built for the modern hotel industry
Integrates seamlessly with your existing PMS and POS systems
FAQ
Frequently Asked Questions
How long does it take to go live?
Getting started is quick and simple. Most hotels can be live in around two weeks. We handle the setup and you just provide the key details.
Is it easy for my staff to use?
Yes. The operations dashboard is designed to be intuitive with minimal training. Most teams are comfortable within their first shift.
What about staff who aren't sitting at a desk?
Staff can receive and action requests from any device, including their phones, so on-the-move team members never miss a task.
Can we customise it to our brand?
Absolutely. The guest app is branded to your property with your colours, logo, imagery, and services.
Do guests need to download an app?
No. Guests access everything instantly through a web link or QR code, with an optional WhatsApp entry point.
Do we have to buy the whole platform?
No. Pricing is modular: start with the solution that solves your biggest problem, and add more whenever you are ready. Every solution joins the same branded guest app, bundling is rewarded, and five or more solutions unlock the Complete Guest Journey, our best value.
We're a hotel group. Can we manage multiple properties together?
Yes. Groups run every property from one dashboard with a consolidated view of requests, orders and chats, plus group-wide analytics to compare properties. Each hotel keeps its own team, branding and permissions, and group discounts are available for portfolios with multiple properties.
Do you integrate with our current systems?
Yes. We integrate with leading PMS and POS platforms including Oracle Opera Cloud, with more available on request.
Do we have to change our current processes?
No. The platform fits around how your team already works and removes the manual coordination, rather than forcing a new way of operating.
Is guest data stored securely and POPIA compliant?
Yes. Guest data is stored securely and handled in line with POPIA and applicable data protection requirements.
Can different departments have different views and access?
Yes. Housekeeping, front desk, maintenance and management can each have tailored views and permissions.
Will staff miss live requests, orders, or messages?
No. Requests are tracked, assigned and surfaced clearly, with notifications so nothing slips through the cracks.
What about connectivity?
The platform is built to be resilient and lightweight, working reliably across typical hotel network conditions.
Ready to transform your guest interactions into revenue?
See how The Intelligent Guest can transform your hotel operations in a 20-minute intro call. Join hotels already using modern guest engagement to grow their business.
Book Your Free Demo