Make room service as easy as ordering on Uber Eats
Guests browse, customise, and order in seconds. No calls, no waiting, no hunting for menus.
- More orders
- Faster turnaround
- Fewer mistakes
Turn Every Guest Interaction
Into Revenue
All your hotel services at your guests' fingertips. Effortless to order, book and ask, and easy for your staff to deliver every time.
Integrates with
O Oracle Opera Cloud and more
Trusted by leading hotels worldwide
Where guest spend slips away
Most hotels still rely on outdated ways for guests to discover and book services. The result: a frustrating guest experience, more friction for staff, and revenue left on the table, every single stay.
Services stay hidden
Guests miss your spa, dining, activities and upgrades because they are buried in emails, folders, or old flyers.
Guests face friction
Ordering, booking or asking for help often means calling reception, waiting, or searching for the right number.
Staff lose track
Requests get buried in WhatsApp groups and handovers, with no clear owner, status or accountability.
Real Results That Impact Your Bottom Line
Hotels using guest engagement platforms see improvements in revenue, operational efficiency, and guest satisfaction.
+15%
Revenue Uplift
In room service and premium services from better visibility and easier booking
60%
Fewer Front Desk Calls
Staff spend less time routing calls, more time on guest service
30%
Faster Request Response
No more lost requests in WhatsApp threads
24/7
Guest Self-Service
Guests find info and book services anytime, anywhere
Unlock your hotel's full revenue potential
Make your best services easier to discover and easier to book
Put your spa, activities, and other key services right in front of guests. Make booking effortless with one tap so nothing is missed.
- More bookings
- Less friction
- Better experience
Better service, the moment guests need it
Guests request towels, housekeeping, maintenance or anything else straight from their phone, and it lands with your team instantly. No calls, no front-desk queue.
- One tap away
- No phone calls
- Instant for staff
Ready to unlock your revenue potential?
See how The Intelligent Guest can transform your hotel operations and guest experience.
See a live demoPowerful operations
dashboard for your team
Replace endless chat threads with a centralised platform to manage guest requests and internal tasks, from housekeeping to front desk to maintenance.
on your mobile, too!
Stop dropping the ball
Every guest request tracked and assigned automatically. No more missed tasks or things falling through the cracks.
Save hours of coordination time
Less staff time spent receiving requests, forwarding messages, and chasing updates across WhatsApp groups.
Clear team accountability
Know exactly who's responsible for what and when it needs to be done. Eliminate finger-pointing.
Make smarter decisions
See which services guests actually want and where your team is spending time to optimise operations.
Built for the Modern Hotel Industry
Seamlessly integrated with your existing systems
FAQ
Frequently Asked Questions
How long does it take to go live?
Getting started is quick and simple. Most hotels can be live in around two weeks. We handle the setup and you just provide the key details.
Is it easy for my staff to use?
Yes. The staff dashboard is designed to be intuitive with minimal training. Most teams are comfortable within their first shift.
What about staff who aren't sitting at a desk?
Staff can receive and action requests from any device, including their phones, so on-the-move team members never miss a task.
Can we customise it to our brand?
Absolutely. The guest app is branded to your property with your colours, logo, imagery, and services.
Do guests need to download an app?
No. Guests access everything instantly through a web link or QR code, with an optional WhatsApp entry point on higher plans.
Do you integrate with our current systems?
Yes. We integrate with leading PMS and POS platforms including Oracle Opera Cloud, with more available on request.
Do we have to change our current processes?
No. The platform fits around how your team already works and removes the manual coordination, rather than forcing a new way of operating.
Is guest data stored securely and POPIA compliant?
Yes. Guest data is stored securely and handled in line with POPIA and applicable data protection requirements.
Can different departments have different views and access?
Yes. Housekeeping, front desk, maintenance and management can each have tailored views and permissions.
Will staff miss live requests, orders, or messages?
No. Requests are tracked, assigned and surfaced clearly, with notifications so nothing slips through the cracks.
What about connectivity?
The platform is built to be resilient and lightweight, working reliably across typical hotel network conditions.
Ready to transform your guest interactions into revenue?
See how The Intelligent Guest can transform your hotel operations in just 15 minutes. Join hotels already using modern guest engagement to grow their business.
Book Your Free Demo